HEAD OF ACCOUNT MANAGEMENT
DIGITAL FX
Job Overview
Executive Recruitment Asia is working in partnership with a global Fintech Digital FX brokerage who has been demonstrating tremendous growth and dominance over the digital FX industry for the past decade. As the Head of Account Management, you will be responsible to drive the Premier/High Net Worth Sales function with the management of Premier Sales Processes, Strategy Execution, Activities & Projects, Resource Management, and Systems. Premier Sales is largely focused on the retention of high-value clients and their satisfaction. The role will be responsible for the administrative and operational management of the Premier Account Managers globally and support the Regional and Country Heads in the delivery of strategic goals.
Responsibilities
- Sales Processes - Utilising business domain expertise, define sales processes, establish, implement, and continuously optimise these processes.
- Sales Strategy Execution - Working under the direction of the Commercial Director and Country Heads, be responsible for the implementation of the desired sales and customer strategies, formulate the appropriate tactical and operational plans to achieve these desired goals and targets.Â
- Cascade strategic plans with appropriate resourcing, performance management, and optimization of processes to achieve strategic sales goals.
- Sales Resource Management - Be responsible for the overall planning and administrative management of the Premier Account Managers.Â
- Formulate, implement and manage the Performance for all Premier Account Management resources.
- Define the required functions, skills, and capabilities for the respective sales roles, and identify & address gaps, and support learning & development plans.Â
- Support employee development and retention.
- Sales Activities & Projects - Be responsible for all planned and ad-hoc activities and projects required to support the delivery of strategic goals and overall improvement of the sales function.
- Be the key management member and point of contact with other company departments and business areas for the cross-functional product, customer, and market-related activities.
- Sales Systems & Data - With strong business domain expertise and CRM utilisation knowledge, to define and optimise systems used for sales processes and the adoption by sales resources by working closely with the CRM and BI teams.Â
- To understand the data and analytical needs for the sales function and ensure availability in relevant systems and reporting.Â
- To drive performance and decision making with quantitative and empirical methods.
Requirements
- University Degree or equivalent prior experience in a relevant role
- Experience and demonstrable expertise in Key Account Management
- Experience in Partner/Channel Sales segment
- Worked with Asian customer markets
- Strong numerical and analytical capabilities