DESKTOP ENGINEER
Payments Processing
Payments
Australia
$80,000 AUD - $100,000 AUD
Engineering
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Job Overview
Executive Recruitment Asia is partnering with a global award winner Paytech leader that powers many cutting-edge payment programs, including digital banks, e-wallets, and global Fintechs, with the business now spanning 160 clients in 60 countries, using over 150 currencies. As a Desktop Engineer, you will be required to bring excellent verbal and written communication and can articulate technical information to the target audience. Your professional customer service will be second to none, and you will have the ability to work autonomously with excellent time management. This is a fantastic opportunity for an individual who favours working in a fast-paced environment and utilising their knowledge of End User Computing to support our growing offices.
Responsibilities
- Create and maintain knowledge and technical documentation to ensure information is accurate and up to date including but not limited to Troubleshooting, How To Guides, Operational procedures, Build documentation, Operational acceptance testing documentation and configuration management records
- Identify CSI opportunities including technical solutions, gaps in knowledge and documentation and automation that deliver efficiency or cost savings internally and externally.
- Experience across technical support
- Strong technical analysis, problem solving, and troubleshooting skills
- Essential knowledge of Networking
- Support of desktop, infrastructure and services across multiple technology streams including, Hardware, Software, Networks, Server, Print etc
- Asset refresh, relocation deployment and decommission maintaining data integrity within the CMDB
- Troubleshooting experience across various operating systems (MacOS, Chromium OS, iPadOS, and Windows)
- Experience using JIRA and confluence
Requirements
- Laptops, Desktop PCs, printers, media and audio-visual equipment, BYOD and mobility
- Windows 10 and 11, Office 365, iOS, SharePoint, OneDrive, Remote Tools, Antivirus
- Active Directory, Azure, Intune, SOE imagining, Autopilot
