ACCOUNT MANAGER
Sales
Job Overview
ERA are excited to be partnering with a leading B2B iGaming company based in Taipei. Who are seeking an experienced, highly motivated Account Manager to join their team. The successful candidate will play a pivotal role in driving business analytics, fostering strong client relationships, and contributing to the growth of our gaming solutions. This position requires a strategic thinker with a solid understanding of account management, business analytics, and the iGaming industry.
Responsibilities
- Gather business requirements for business analytics, including drill-down analysis, dashboarding, reporting, visualisation, and data mining analysis.
- Coach and challenge clients and partners, anticipating improvements and collaboratively identifying opportunities for enhancement in Employee accounts.
- Act as the main point of contact, developing trusted advisor relationships with assigned clients and their key stakeholders.
- Develop and implement account plans to achieve critical business objectives.
- Forecast and track account metrics/KPIs for each of Employee accounts.
- Collaborate with clients to create marketing promotions.
- Present and sell company products and services, including up-selling and cross-selling gaming solutions.
- Organise and support joint team and customer visits or technical promotions.
- Use expertise to guide junior Account Managers.
- Work out basic technical concepts in cooperation with the customer.
- Coach and collaborate on technical concept development for customers.
- Develop Standard Operating Procedures (S.O.P.) to streamline processes.
- Conduct onboarding training for new team members.
Requirements
- Proficiency in Chinese and English is preferred.
- Proven experience in senior account management within the iGaming industry.
- Strong analytical skills with the ability to gather and interpret business requirements.
- Exceptional communication and interpersonal skills.
- Ability to work collaboratively and independently.
- Experience in developing and implementing account plans.
- Proven track record of building and maintaining strong client relationships.
- Familiarity with forecasting and demand planning.
- Previous experience in developing and delivering marketing promotions.
- Knowledge of iGaming solutions and industry trends.
- Ability to mentor and guide junior Account Managers.