SOCIAL MEDIA & COMMUNITY MANAGER
Social Media Marketing
Job Overview
ERA is the recruitment partner of a leading company in the tech space, and embarking on a search for a Social Media and Online Community Manager to join their Marketing Team. Be a part of their mission to create top-tier gaming experiences and market their innovative platforms. This role plays a crucial part in maintaining their online presence and ensuring that the community feels connected, vibrant, and supported. While based in a dynamic workplace, the right applicant has the potential to work remotely, contributing to growth from anywhere in the world. The role will preferably be based in the Brisbane offices. Benefits include: flexible working hours, competitive pay, catered lunches, a new office space, team socials, training, and upskilling opportunities.
Responsibilities
- Leadership & Team Management: Lead a team of community managers, ensuring they are equipped to manage user interactions. Conduct performance reviews and provide feedback.
- Community Engagement: Engage with users across various platforms, implementing strategies to foster active community participation. Organize community events and competitions.
- Quality Assurance: Ensure consistency in community interactions by reviewing chat logs and support inquiries. Maintain a feedback loop with support teams.
- Content Creation and Management: Collaborate to create engaging content, ensuring alignment with brand values. Maintain a comprehensive social media calendar and automate posts for regular engagement.
- Reporting & Analytics: Monitor community engagement metrics and provide insights based on the data collected.
- Crisis Management: Address community-related issues and establish guidelines to prevent and manage negative behaviours.
- Collaboration: Work alongside various departments to enhance the user experience, offering community insights for product development and staying updated with the latest social media tools.
Requirements
- Minimum of one year in a similar role.
- Track record of quality improvements.
- Collaborative work ethic, addressing client complaints and working with external stakeholders.
- Experience in budgeting, social media strategy development, and project management.
- Availability outside regular business hours and weekends.
- Understanding of technical platform design.
- Experience in the iGaming/sportsbook industry.
- Proficiency in collaboration software such as Jira, Miro, Confluence, Slack, and Microsoft Office Suite.
- Multilingual capabilities.